- April 22, 2019
- Posted by: firstname.lastname@example.org
- Category: Stories
Work in an organization is performed no different than how do residents of a village use a network of village roads. Residents living in it know those roads too well and, seemingly have no problem. But, for an outsider or first time users, finding a particular house in that village is almost impossible, by itself, alone. In a small village it is manageable but, it is impossible doing in a large or organization with critical requirements. Creating a visibility of processes in an organization offer a service of easing of doing a work.
Reason is, that village roads have no sign boards and instructions. There are several processes like network of roads but, are not defined or authentic. If a particular road is changed in alignment or is under repair, nobody is notified and accidents occur, for sure. Processes in an organization must certainly exist in some form and is in practice; but, when there is no visibility of these processes in a formal and authentic manner, it has a huge consequence in its growth and development. Mapping of the exact processes already and naturally available in an organization is the first step in developing a management system.
Because, visibility of processes is not there, choosing a right process to reach an desirable objective, quicker and safe is never easy. Unless existing processes are visible, need of new processes which makes the organization efficient and safe, is inconceivable. Further development of an organization is impossible; because, management is not assured (e.g., free of worries) like a leaking ship while it is in middle of an ocean.
Experience unless is converted into knowledge is merely a private knowledge and remains non-transferable. And, this is a difficulty for managing an organization due to the opaque, artificially induced inequality and absence of transparency in rules of the work; and is finally, conflict. This way is not useful when organizations grow in sizes and new individuals struggle into the organization. It is also very difficult for a management to introduce any changes or improvements in the organization as people resist a change coming with a discomfort. A new appointee does not perform a work exactly the way previous incumbent could, as the process was never made visible or was not brought into a public knowledge. If there is a visibility of processes, any new comer rather becomes more efficient as he/she is not role obsessed.
Defining a process does not just mean creating a fancy and bulky manual with so many signatures and stamps. Document means “information with a media”. Work place is itself a media. If work place is able to offer visibility of processes and it remains valid at all times and every change gets controlled, such a work place is a living and controlled document. One of the examples of visibility of process is a demonstration of experience of passengers when using airports and city roads. None of it find difficulty in finding own destination. Is not it? This means, workplace is itself created as an art of the processes. Art of communication makes the visibility even more natural and intuitive as well as currently valid and controlled.
ISO 9001 is example of one of the standards that aim at establishing a management system for quality. It provides visibility of the existing processes through documentation. By collective mind, the network of processes are later made simple, effective and well known towards meeting objectives, and policies, and detection to reduce risks (eg., possible causes of failure or non-conformity with policy, objectives and processes) .
No two organizations are alike. Like all of us, organizations are living bodies with differences in age, size and capacity. Their way of growth and development differs. Processes in each of these are unique and original. Copy paste of a document calling it an industry template or an ideal process, is a fraud. Comparison between any two organizations is unjust and not valid. It is a self-improvement initiative with a focus on correcting own particular course and continual improvement. Learning cycles of every organization can differ and must be respected and any unnecessary or irrelevant knowledge given prematurely often does more harm than the good.
Standard means “which stands”. Standards like bus stand, bicycle stand cannot move themselves; and therefore, act as a point of reference. Organizations must adopt a way of understanding own organizational processes in relation to a given standard. This is beneficial. It reduces risk and costs, and offers sustainability as well as an ability to introduce desirable changes in the organization.
Clients have a greater confidence in organizations that are said to conform, for example, to ISO standards for the said reason. ISO is an organization dedicated to evolution of thinking of organizational development, and creating standards that act as points of the reference in tracking steps in the development.
QualityMeter is one of the global leaders in new way of thinking, and a consultant in this field with a mission of establishing a management system compliant to ISO 9001 and ISO 27001, 14001, 18001.
Krishna Gopal Misra